Independent passenger-rights guidance
Flight delayed or cancelled?
Understand your rights and eligibility.
SkyDelay is an informational website for travellers dealing with delays, cancellations, and missed connections. We explain the core rules in plain English so you can assess your situation before deciding what to do next.
SkyDelay does not handle claims or provide legal advice. The site is designed to help you understand common passenger-rights scenarios and prepare your next step.
What this site covers
The aim of SkyDelay is straightforward: explain the main disruption scenarios, show which questions matter most, and help you gather the information you may need before making a claim or contacting the airline.
Flight Delays
Understand when a long arrival delay may trigger compensation, care obligations, or a reimbursement claim.
✈️Cancellations
Learn how notice periods, rerouting options, refunds, and compensation can affect a cancelled journey.
🔗Missed Connections
See how single bookings, separate tickets, and final-arrival delay rules can change the outcome.
How compensation generally works
EU Regulation 261/2004 sets fixed compensation bands for certain disruption cases, but entitlement is never automatic. Route, distance, arrival delay, notice period, and the reason for the disruption all matter.
Amounts can be reduced in some circumstances, and compensation is not usually owed when extraordinary circumstances made the disruption unavoidable.
A simple way to approach a disrupted trip
Most passengers do not need a complicated legal analysis right away. In practice, the first job is to understand the type of disruption, preserve the useful evidence, and work out whether a direct claim to the airline makes sense.
If the case later becomes disputed, delayed, or confusing, you can then decide whether you want to keep pursuing it yourself or use a specialist service.
Recent guides
View all →What Flights May Qualify for EU Passenger Compensation?
EU Regulation 261/2004 gives passengers certain rights when flights are significantly disrupted. Here is a clear overview of when those rules may apply.
What to Do If Your Flight Was Delayed More Than 3 Hours
A significant delay is frustrating and disruptive. This guide explains what you may be entitled to at the airport and what to do once you are home.
What to Do If Your Flight Was Cancelled at Short Notice
Last-minute cancellations can leave you stranded. Here's a clear breakdown of what the airline must offer and what you may be able to claim.
Frequently asked questions
Start with the disruption that matches your journey
Each guide focuses on the key eligibility questions, the documents worth saving, and the practical choices passengers usually face first.