Flight cancellations
Your flight was cancelled.
Here are the main choices to review.
When an airline cancels a flight, the key issues are usually notice period, refund rights, rerouting options, and whether compensation might also apply. The details depend on timing and the alternative offered.
Review your next steps →How much notice the airline gave you matters
Notice period often determines whether compensation is in scope, in addition to refund or rerouting rights.
When a flight is cancelled, you usually have a choice
The airline should present clear options rather than leaving you to guess.
Full refund
A refund of the unused part of the booking, subject to the circumstances of your itinerary.
Rerouting as soon as possible
An alternative flight to your final destination without extra charge.
Rerouting later
A replacement journey on a later date that suits you, subject to availability.
Fixed compensation amounts
If the cancellation falls within the relevant notice window and was not caused by extraordinary circumstances, compensation may also apply:
- Up to 1,500 km€250
- 1,500–3,500 km / internal EU flights€400
- Over 3,500 km€600
Information to collect
- ✓Booking confirmation with the original flight details
- ✓Written cancellation notice or app/email updates from the airline
- ✓The date and time you were informed of the cancellation
- ✓Details of any alternative flight offered
- ✓Receipts for meals, transport, accommodation, or other necessary costs
- ✓Boarding passes for any replacement flight you took
Decide what to do next
A practical first step is usually to understand which option the airline offered, keep a record of the notice period and replacement timing, and make a direct request if you believe compensation or a refund is due.
If the case later becomes messy or disputed, you can then decide whether outside help is worth it.
If you later use a third-party service, compare the fees, scope of work, and refund policy before signing up.